Ad Tracker Reviews
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Customer Support is Not a Luxury Anymore


The best way to measure an Ad Tracker’s customer support is to obtain a first-hand account, as a customer. Ad Tracker Reviews uses three procedures to get the most accurate picture of Ad Trackers’ customer service function as it relates to Ad Tracking, PPC Tracking, Click Fraud services and more.

How Ad Tracker Reviews rates customer service


1. Ad Tracker inquiry call
We start by contacting the Ad Tracking / PPC Tracking company, asking several questions about the product and recording the response time. This does two things:
  • It tests the knowledge of the Ad Tracker sales team and
  • Shows how much the Ad Tracking company values the potential customer

2. Ad Tracker troubleshooting
For the most accurate assessment, Ad Tracker Reviews actually signs up for the Ad Tracking / PPC Tracking product. As an actual Ad Tracker, Click Fraud prevention, Ad Tracking and/or PPC Tracking customer, we claim to have installation difficulties. We then uninstall the Ad Tracker and see how willing the Ad Tracking company is to help with the install. We have found many Ad Tracking companies decline to help while others want more money. However, some Ad Tracker businesses go the extra mile and do the installation for you.

3. Ad Tracker technical support
The third and last method we use is actually testing the Ad Tracker’s technical support. We uncover or “invent” problems with Ad Tracking, PPC Tracking or Click Fraud prevention software to challenge Ad Tracker technical support staffs. We “discover” a problem, contact technical support and record the response time. If the response time exceeds one business day, the rating is lowered. Usual Ad Tracker response time is 2-3 hours, which reflects well on the Ad Tracker support staff. We then conjure a complicated issue and pursue it with Ad Tracker technical support to test two things:
  • The speed at which technical support can fix the problem, and
  • How knowledgeable the Ad Tracker’s Ad Tracking and PPC Tracking technical support staff is

To be fair, if support is not able to fix the problem with Ad Tracking, PPC Tracking or other functions, we find another problem and test support again. Ad Trackers, Click Fraud monitoring, Ad Tracking and PPC Tracking companies without a support department automatically receive a zero rating.


AdWatcher 9.3
HitsLink 6.4
HyperTracker 6.4
WhosClickingWho 6.4
DynaTracker 6.2
ConversionRuler 6.3
AdTrackz 5.9
AdMinder 5.1
ROIWiz 5
ClickAlyzer 1.6
ProAnalyzer 0